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To guarantee a time-efficient resolution, we recommend including as much information as possible, steps to reproduce where applicable., and any relevant screenshots to help facilitate understanding of the case.

NuvolOps can also be reached on the Support number: +34 932 200 731

NuvolOps Support Hours

General Support Hours

NuvolOps offers a Support Desk that operates on the following schedule:

Monday to Friday from 08:00 to 18:00 CET
Weekends and bank holidays from 09:00 to 18:00 CET

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NuvolOps can also be called to the Support office number:

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Business Stopping Issues

For an unexpected partial/full system performance degradation or system outage out of the above office hours, please contact the emergency Out of Hours number:

+34 672 177 220

Out of Hours Surcharge: Please note, in the event that the emergency OOH support phone is reached for non-Production stopping issues as per its definition within our SLA Agreement, ANNEX C, then a minimum of 2 hours of support service will be applied to the Client’s monthly support fee at the Standard Support Rate.