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All Support issues and requests are to be communicated through the Chatter platform by mentioning @Flighware mentioning @Flightware Support. This These can include questions, clarifications, usage instructions, and all any system issues.
Chatter needs to be used contextually. All Chatter messages should be posted on the specific record affected in order to keep all information attached to it.
To guarantee a time-efficient resolution, we recommend including as much information as possible, and a screenshot or a copy of errors / steps to reproduce where applicable., and any relevant screenshots to help facilitate the understanding of the case.
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Monday to Friday from 08:00 to 18:00 CET
Weekends and bank holidays from 09:00 to 18:00 CET
For urgent requests and incidents within the above hours, NuvolOps can also be called to the Support office number:
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For an unexpected partial/full system performance degradation or system outage out of the above office hours, please contact FlightWare Support on the emergency Out of Hours number:
+34 672 177 220
Out of Hours Surcharge: Please note, in the event that the emergency OOH support phone is reached for non-Production stopping issues as per its definition within our SLA Agreement, ANNEX C, then a minimum of 2 hours of support service will be applied to the Client’s monthly support fee at the Standard Support Rate.