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Monday to Friday from 08:00 to 18:00 CET
Weekends and Public Holidays (in Catalonia, Spain) from 09:00 to 18:00 CET
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Outwith these hours, please log a Chatter as normal, and it will be handled the next business day. Please see below for business stopping issues.
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Production Stopping Issues (Out of Hours)
For an unexpected partial/full system performance degradation or system outage out of the above office hours, please contact the emergency Out of Hours (OOH) number:
+34 672 177 220As per its definition within our SLA Agreement, the Emergency phone number is strictly limited to Production Stopping Issues only.
A couple of examples of Production Stopping Issues are when the entire system is down or when multiple users are unable to log in.
Out of Hours Surcharge: Please note, in the event that the emergency OOH support phone is reached for non-Production stopping issues as per its definition within our SLA Agreement, ANNEX C, then a minimum of 2 hours of support service will be applied to the Client’s monthly support fee at the Standard Support Rate.
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+34 672 177 220 |