NuvolOps Support Channel 

All Support issues and requests are to be communicated through the Chatter platform by mentioning @Flightware Support. These can include questions, clarifications, usage instructions, and any system issues.

Chatter needs to be used contextually. All Chatter messages should be posted on the specific record affected in order to keep all information attached to it.

To guarantee a time-efficient resolution, we recommend including as much information as possible, steps to reproduce where applicable, and any relevant screenshots to help facilitate understanding of the case.

NuvolOps can also be reached on the Support number: +34 932 200 731 in case of urgent / business stopping issues or unexpected system outage.

NuvolOps Support Hours

NuvolOps offers a Support Desk that operates on the following schedule:

Monday to Friday from 08:00 to 18:00 CET
Weekends and Public Holidays (in Catalonia, Spain) from 09:00 to 18:00 CET

Outwith these hours, please log a Chatter as normal, and it will be handled the next business day. Please see below for business stopping issues.

Business Stopping Issues (Out of Hours; OOH)

For an unexpected partial/full system performance degradation or system outage out of the above office hours, please contact the emergency OOH number:

+34 672 177 220

Out of Hours Surcharge: Please note, in the event that the emergency OOH support phone is reached for non-Production stopping issues as per its definition within our SLA Agreement, ANNEX C, then a minimum of 2 hours of support service will be applied to the Client’s monthly support fee at the Standard Support Rate.