Login Instruction

Owned by Giulia Carboni
Last updated: Feb 21, 2022
3 min read

Salesforce Authenticator

  • Download the App from the Apple Store or Google Play Store on your device.

  • From browser, insert username and password as usual (screenshot 1)

  • As the MFA is enabled, Salesforce will ask to open the App in the mobile and click on “Add Account” (screenshot 2)

  • The Salesforce Authenticator will display a two phrase code

  • Insert the two phrase code when requested in the browser (screenshot 3)

  • The account is now connected

NOTE: this process needs to be done only the first time to connect the accounts to Salesforce Authenticator.

After a user enters their username and password, the app sends a notification to the user's mobile device. The user taps the notification to open Salesforce Authenticator, verifies that the login request is coming from them, and then they’re logged in. For more information, see the Introduction to Salesforce Authenticator video.

 

 

 

 

Microsoft Authenticator

  • Download the App from the Apple Store or Google Play Store on your device.

  • Click on “Add Account” from the Microsoft Authenticator App

  • Select the domain (Microsoft Private or Business - Gmail…)

  • A screen to read a QR Code will be displayed

  • From the browser, once logged in with username and password, select the option “Choose another Verification Method” (screenshot 4)

  • The QR Code requested by the App will be displayed. In addition, is asking for a Verification Code (screenshot 5)

  • The account is connected with the Microsoft App and the code can be added.

NOTE: this is requested only on the first login.
The following logins will require a different code.

 

 

 

While the Salesforce Authenticator requires only to accept the access via notification, the Microsoft Authenticator requires to login into the App and insert the code for every login

Can I set up both Salesforce and Microsoft Authenticator App on my account?

Yes. Salesforce suggests to user to set up one or two authenticators on the accounts to safe the login.

Once the user has set up the first one (i.e. Salesforce Authenticator) to connect with Microsoft Authenticator this is the process to follow:

  • click on “My Settings” on the user name (screenshot 6)

  • on the Quick Search Box, type “Advance User Details (screenshot 7)

  • click on “Connect” (screenshot 8)

  • on the next login attempt > select “Choose another Verification Method” > follow the process above