NuvolOps Support Channel
All Support issues and requests are to be communicated through the Chatter platform by mentioning @Flighware Support. This can include questions, clarifications, usage instructions and all system issues.
Chatter needs to be used contextually. All Chatter messages should be posted on the specific record affected in order to keep all information attached to it.
To guarantee a time-efficient resolution, we recommend including as much information as possible, and a screenshot or a copy of errors/steps to reproduce where applicable, to help facilitate the understanding of the case.
NuvolOps Support Hours
General Support Hours
NuvolOps offers a Support Desk that operates Monday to Friday from 08:00 to 18:00 CET.
For urgent requests and incidents, NuvolOps can also be called to the Support office number:
+34-932-20-07-31.
Out of the hours specified above, please log a Chatter message as normal. However, if the Chatter refers to a Business Stopping Issue, please see the section below.
Weekends & Holidays
During weekends and public holidays, NuvolOps offers support for urgent issues from 09:00 to 18:00 CET. This includes user management and troubleshooting.
Non-urgent requests will be addressed on the next business day from our Barcelona office.
Please raise a Chatter message mentioning @FlightWare Support as normal to request Support during weekends or Public Holidays.
For urgent incidents during weekends and holidays, NuvolOps Support can be reached by office number +34-932-20-07-31.
Business Stopping Issues
For an unexpected partial/full system performance degradation or system outage, please contact FlightWare Support based on the office hours below accordingly.
During Office Hours
For Production/Business Stopping issues, please write us a Chatter to be able to understand your query or call us +34-932-20-07-31.
Out of Office Hours
If Business Stopping Issue occurs during Out of Office Hours specified above, please contact the following telephone number: +34-672-17-72-20